Refund Policy

Return & Refund Policy

At Purelyn, we're committed to providing high-quality products and excellent customer service. No Returns or Refunds All sales are final. We do not accept returns, exchanges, or offer refunds for any reason, including change of mind, incorrect selection, or dissatisfaction with the product. Please review product details, sizing, and specifications carefully before completing your purchase.

 Damaged or Defective Items

 While all sales are final, we stand behind the quality of our products. If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and a clear photo of the issue. We will assess eligibility for a free replacement at our discretion. Damage to outer packaging (e.g. a dented box) with the product itself in good condition does not qualify as a damaged item.

 Product Concerns & Safety

 Please follow all usage instructions and safety guidance provided with your product. Misuse or failure to follow instructions may result in damage or injury, for which we are not responsible. If you experience any discomfort or issue while using our product, discontinue use immediately and contact us.

 Shipping and Delivery

 We aim to deliver every order promptly, but we're not responsible for delays caused by couriers, customs, or other factors outside our control. For delivery issues, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.